Privacy Policy

Last updated: November 11, 2026

Miss G’s Gown Rental & Wedding Boutique (“Miss G’s”, “we”, “us”) rents and sells gowns, suits and wedding wear from our branches in Mandaue, Colon and Lahug, Cebu, Philippines. This page explains what information we collect when you use our website (missgsgownrentals.com), reserve online, chat with our assistant, or message us on Facebook Messenger, and what we do with it.

Information we collect

Reservations. Your name, mobile number, email address, delivery or home address, event date, the items you reserve, and your electronic signature when you agree to the rental terms.
Payments. Online payments are processed by our payment provider, HitPay. You enter your card or e-wallet details on HitPay’s page, not ours — we never see or store them. We keep only the payment reference, amount and status.
Accounts. If you create an account: your username, email address and a password (stored in scrambled form, never in plain text).
Website chat assistant. The messages you type, the answers given, the items shown, a random session ID, your IP address and your browser/device type.
Facebook Messenger. When you message our Facebook Page, Facebook gives us a page-scoped ID that identifies your conversation (not your profile or friends list), plus the text of the messages you send. We do not receive your profile details, and we do not read photos, voice notes or files you send.
Cookies. We use a session cookie that keeps your reservation in progress as you move between pages. We do not use advertising or tracking cookies.

How we use it

To check availability, hold and confirm your reservation, and prepare your invoice and rental agreement.
To contact you about your order by SMS, phone or email — for example confirmations, pick-up or delivery details and reminders.
To answer your questions on our website chat and on Messenger, and to show you matching items.
To keep our records, prevent abuse of the chat, and improve the answers we give.

We do not sell your information and we do not use it for advertising.

Automated answers (AI)

Our chat assistant on the website and on Messenger is powered by an AI service provided by Anthropic. The messages you send to the assistant, together with our shop information, are sent to that service so it can write a reply. Please do not share card numbers, passwords or government ID numbers in a chat. If you would rather speak to a person, ask the assistant to connect you, or message us and our team will reply.

Who else receives it

Only the services we need to run the shop:

HitPay — online payment processing.
Anthropic — generates replies for the chat assistant.
Meta (Facebook Messenger) — delivers Messenger conversations. Your use of Messenger is also governed by Meta’s own policies.
Our SMS and email providers — to send you order messages.
Our web hosting provider, which stores our website and database.

We may also disclose information if the law requires it.

How long we keep it

Messenger conversations stored by our assistant: 90 days, then deleted automatically.
Abandoned online reservation drafts: removed automatically after about 30 days.
Completed reservations, invoices and signed agreements: kept for our business, tax and dispute records.
Website chat logs: kept for service quality and abuse prevention.

Messages also remain in your own Messenger history and on Facebook, which we do not control.

Your choices and data deletion

You may ask us to show you the information we hold about you, correct it, or delete it. Email support@missgsgownrentals.com from the address you used with us, or message us on Facebook, and tell us what you would like done. For a Messenger deletion request, include the name on your Facebook account so we can find the conversation. We will respond within 30 days. Some records (for example a completed rental and its invoice) may need to be kept for legal and accounting reasons.

You can stop Messenger messages at any time by deleting the conversation or blocking the Page in Messenger. You can remove cookies in your browser settings; the online reservation form needs the session cookie to work.

Children

Our website and assistant are meant for adults. We do not knowingly collect information from children.

Changes to this policy

If we change how we handle your information, we will update this page and the date at the top.

Contact

Miss G’s Gown & Wedding Boutique
Metro Park Hotel, M.C. Briones St., Bakilid, Mandaue City, Cebu 6014, Philippines
Phone: 0918 685 5939
Email: support@missgsgownrentals.com